|The registration line at the first IPMS convention in 1929.|
I’m extremely passionate about quality customer service, so you will not find a more critical customer than me. I can find a way to improve practically any process (which is basically what I do for a living in the software industry). I worked the registration table at the Nats a few years ago and saw that the software was in dire need of a major redesign. Some of the forms were hard to visually scan for the information I needed. I experienced the frustration of the people waiting in line. Some were sympathetic and kind, but a few were obvious in their discontent, including one jerk (whom I knew from a club I once belonged to) who had the nerve to express his frustration out loud. That’s not helpful.
So when you arrive, take a deep breath. Be patient. The contest organizers will appreciate it. They're doing their best.