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The registration line at the first IPMS convention in 1929. |
I’m extremely passionate about quality customer service, so you will not find a more critical customer than me. I can find a way to improve practically any process (which is basically what I do for a living in the software industry). I worked the registration table at the Nats a few years ago and saw that the software was in dire need of a major redesign. Some of the forms were hard to visually scan for the information I needed. I experienced the frustration of the people waiting in line. Some were sympathetic and kind, but a few were obvious in their discontent, including one jerk (whom I knew from a club I once belonged to) who had the nerve to express his frustration out loud. That’s not helpful.
So when you arrive, take a deep breath. Be patient. The contest organizers will appreciate it. They're doing their best.
What? Do you mean that even though I did not take advantage of pre-registration that the convention staff are not going to go out of their way to make sure that when I show up, I get to the front of the line?!? You mean that the other attendees patiently waiting in line will not part the ways to let me register first and fast so I can stage my entries in the best light and get right to the vendor room?!? How DARE they! (just kidding, of course). Good advice, Steve.
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